RETURNS & EXCHANGES

1. What should I do if an item is missing from my order?

If any items are missing from your order, please contact us immediately via Live Chat on the SKINTIFIC website or reach our Customer Service via WhatsApp at +62 813-2455-7457.

To help us assist you quickly, please provide a clear unboxing video of the package you received.

SKINTIFIC will arrange a replacement or reshipment for any missing or incorrect items.

2. What should I do if I receive a damaged or defective item?

If you receive a product that is damaged or defective, please contact us immediately via Live Chat on the SKINTIFIC website or reach our Customer Service via WhatsApp at +62 813-2455-7457.

Please include a clear unboxing video showing the condition of the product.

SKINTIFIC will replace the damaged or defective item with a new product.