FAQs

1. Ingredient Inquiries

A complete list of ingredients for each SKINTIFIC product is available on the respective product page on our official website.

If you have specific questions or concerns regarding ingredients, please feel free to contact us via Live Chat or reach out to our Customer Service team for further assistance.

2. Does SKINTIFIC comply with BPOM regulations?

Yes. SKINTIFIC products are registered and regulated by BPOM, and are safe for use when applied as directed.

3. Can I return and/or exchange items from my order?

Your satisfaction is our priority at SKINTIFIC.

If you receive an item that is missing, incorrect, damaged, or defective, please contact us immediately via Live Chat on the SKINTIFIC website or reach our Customer Service via WhatsApp at +62 813-2455-7457.

To help us process your request efficiently, we kindly ask you to provide a clear unboxing video of the package you received.

SKINTIFIC will arrange a replacement or reshipment in accordance with our return and exchange policy.